We don't only solve your IT problems; We are VITAL to your company
About Me
IT Professional - Product Owner - Virtual Assistant
I'm a young bilingual entrepreneur that decided to start building my dreams by following my passion that is TECHNOLOGY and PEOPLE. I want to help others to see the advantages on using technology in their everyday life and business and to exploit the best options to improve their everyday operations as individual and business.
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My objective is to be engaged with each client and project. I understand many companies struggle with technology and I believe that just like my company name 'VITAL" my services and help are VITAL for your business. I can help you with any tasks that can range from the smallest administrative tasks and IT services to something bigger like building your own app, develop your own website, personal training or ERP implementation. I understand a wide variety of industries that's why I can assure you that my skills are very unique. I understand the client, the user and the development side and I will make sure I understand your needs to deliver what you or your company need.
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Throughout my young adult years, I held various positions while employed in multiple organizations of varied business functions, but my work was always IT related and that is something that I enjoy a lot. I have 10+ years of experience in executive administrative staff positions providing support to managers and executives in a manufacturing and customer services platform with varied operational and field responsibilities. Additionally, I have several years of experience in system administration as well as implementation and management of ERP systems, portals, websites with coordinated applications and expert-level proficiency in multiple operating systems.
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Let me brake that taboo that many individuals have against technology and teach you and your team how the use of technology can improve your business exponentially. Having your own website is possible, implementing an ERP system sounds scary and overwhelming but trust me is also possible, having your own app is possible, learning a new skill is possible, managing all travel arrangement, meetings, etc is possible. All of these and more sometime overwhelming tasks are all possible and I can help you with all these.
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Community Involvement: Outside of my professional work, I volunteer my time in local kitchens and community associations around the city. Whether it’s helping out at events or supporting those in need, I enjoy giving back and staying connected to my community.
I am professional yet easy to work with.
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Work Experience
February 2019 – February 2025
August 2015 - August 2016
I oversee the daily operations of WORK systems, managing everything from system setup and installation to troubleshooting and performance evaluation. I supervise the entire product lifecycle, including design, updates, and development, while prioritizing tasks in the product backlog based on client needs. I lead a team of five IT professionals, guiding them in creating user manuals, providing on-site training, and ensuring smooth software updates.
In addition, I serve as an Executive Liaison to the President of WORK Technologies, handling various administrative tasks. Beyond system management, I’ve also led the creation of websites and handled social media management for companies, ensuring they have a strong online presence and effective digital strategies.
Answer calls and e-mail from customers to determine the appropriate course of action to enable a prompt resolution of the caller’s problem. Provide first-line technical support solutions during published support hours.
Monitor progress of open work orders and maintain solution database. Developed and Manage multiple websites.
Troubleshoot software-related issues over the phone by using remote desktop capabilities utilizing TrackIT! Create, maintain, and troubleshoot employee and student computer user accounts. Update and maintain departmental website, equipment inventory database, and E-Surplus.